North America Travel! vacation Homes and Condos

<body bgcolor="#FFFFFF" background="../images/travelbg.jpg"> <p align="center"><font color="#FFFFFF"><b>Welcome to North America Travel!</b></font> </p> <table border="0" width="100%"> <tr> <td width="4%"></td> <td width="93%" bgcolor="#FFFFFF"><table border="0" width="100%"> <tr> <td width="100%"><h1><font color="#0000FF"><small>North America Travel!  </small><small>Condos and Vacation Home Rentals</small></font></h1> </td> </tr> <tr> <td width="100%">   </td> </tr> <tr> <td width="100%"><font face="arial,helvetica" color="#320065" size="+3">Frequently Asked Questions</font><br> <table width="550" border="0"> <tbody> <tr> <td noWrap bgColor="#ffffff" colSpan="3"><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q1">How can I be sure that my credit card information is secure?</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q2">Who can I contact for help with the system?</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q3">How do I reserve my condo?</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q4">Which credit cards are accepted?</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q5">How do I make a reservation for someone else?</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q6">How do I know my reservation is confirmed?</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q7">How do I make changes to my reservations? (dates, names, condos)*</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q8">How do I cancel the reservations I have made?*</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q9">How do I change condos?*</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q11">What about the special discounts?</a></font><br> <img height="22" src="dot_clear.gif" width="15"> <font face="arial,helvetica"><a href="#q12">What should I do if I have a question about a past reservation? (cancels, credits, etc.)</a></font><br> <br> </td> <tr> <td colSpan="3"> </td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q1"></a><font face="arial,helvetica" color="#320065"><b>  How can I be sure that my credit card information is secure?</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction.  We are very confident about the Internet security provided by Netscape's Secure Sockets Layer protocol (SSL). The security features built into Netscape Navigator, Internet Explorer, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q2"></a><font face="arial,helvetica" color="#320065"><b>  Who can I contact for help with the system?</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> We can be reached through our interactive customer service form. Also if you need to talk to someone concerning a reservation, you can call 1.800.715.7666 or 214.361.7311.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q3"></a><font face="arial,helvetica" color="#320065"><b>  How do I reserve my condo?</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> The reservation process we have established is very simple. After you have entered the dates you would like to stay, you will need to click the "Display only available condos" button in order to see what condos are available on your dates and their rates. You may either click the "Book Now" button to begin the reservation process or review condo descriptions by clicking "Resort Information". After selecting your desired condo you will be taken to a "Secure Reservation Request" form. There you will need to review the "Reservation Information" and fill in the blanks on the "Customer Information" section 3. The last part of the "Customer Information" section will ask you to enter your credit card information or choose to call or fax in the information. By paying with a credit card over our SECURE form, your reservation is booked immediately. If you choose to call or fax the information, the reservation will not be confirmed until we have received the credit card numbers.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q4"></a><font face="arial,helvetica" color="#320065"><b>  Which credit cards are accepted?</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> Visa, MasterCard, American Express, Diners Club and Discover.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q5"></a><font face="arial,helvetica" color="#320065"><b>  How do I make a reservation for someone else?</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q6"></a><font face="arial,helvetica" color="#320065"><b>  How do I know my reservation is confirmed?</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> We will send you a confirmation email after you complete your reservation. This email will include the dates of your reservation and the price.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q7"></a><font face="arial,helvetica" color="#320065"><b>  How do I make changes to my reservations? (dates, names, condos)*</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> To make changes to your existing reservation, access Change Your Reservation under the <a href="ht">Customer Service link</a>, and follow the prompts. If you wish to make a complete date change (eg: February 15 for 1 night to February 25 for 1 night) cancel your reservation completely and rebook.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q8"></a><font face="arial,helvetica" color="#320065"><b>  How do I cancel the reservations I have made? *</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> To cancel a reservation, access Change Your Reservation under the Customer Service link, and follow the prompts.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q9"></a><font face="arial,helvetica" color="#320065"><b>  How do I change condos?*</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> To change condos, access Change Your Reservation under the Customer Service link. Cancel your original reservation and rebook at the desired condo</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td bgColor="#eeeeee" colSpan="3"><a name="q11"></a><font face="arial,helvetica" color="#320065"><b>  What about the special discounts?</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> The participating properties we serve offer the quoted rates to our users. These rates offer substantial savings, but are subject to availability and may carry certain requirements as to dates they may apply. Rates do not include taxes and may vary due to seasonal changes or special events. Due to the nature of the condo industry, rates and applicable discounts are constantly changing.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> <tr> <td noWrap bgColor="#eeeeee" colSpan="3"><a name="q12"></a><font face="arial,helvetica" color="#320065"><b>  What should I do if I have a question about a past reservation? (cancels, credits, etc.)</b></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" size="-1"><br> To look up a past date reservation, access Lookup Confirmed Reservations under the Customer Service link and follow the prompts.</font></td> <td> </td> </tr> <tr> <td align="right" colSpan="3"><font face="arial,helvetica" size="-1"><a href="#top">Return to Top</a></font></td> </tr> <tr> <td width="20"> </td> <td><font face="arial,helvetica" color="red" size="-1"><br> *<b>Cancellations more than 30 days</b> before your check in date will incur a $50 USD cancellation fee.<br> <b>Cancellations within 30 days</b> of your check in date will incur a $300 USD cancellation fee or the full amount of your reservation, whichever is less.</font></td> <td> </td> </tr> </tbody> </table> <p>  </td> </tr> <tr> <td width="100%"><small><p align="right"></small><a href="http://www.natravel.com"><strong>Return to North America Travel</strong></a></td> </tr> </table> </td> <td width="3%"></td> </tr> </table> <p align="center"><br> </p> </body>